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CUSTOMER PORTAL| 800.9CESINC |
| 800.923.7462 |
WorkFlow enables businesses to fully automate standardized business processes, routing any document, anywhere, anytime, all while tracking the process and alerting users of new work assignments. Administrators use an icon-based, graphical diagram for simple point-and-click creation. Users can be instantly notified when new assignments are available, and they are instructed on the tasks to be completed before the workstep can move forward. Workers can then make decisions with all the relevant data available at their fingertips. These decisions translate into proper routing and timely assessments, which drive profitability, increase customer satisfaction and enable compliance. WorkFlow processes are individually audited and immediately reported. Custom notifications alert supervisors of overdue or stalled documents, allowing them to reassign duties. Detailed reports help managers to identify bottlenecks and improve process efficiency. Other benefits include:
Create Process Efficiency
Make tasks easy by providing step-by-step instructions and all the necessary data at your fingertips
Identify process inefficiencies and bottlenecks with continually updated status reports
Gain competitive advantage by electronically controlling business processes from the office or via the internet
Integrate email quickly into business practiCES using email and attachments to initiate a workflow process
Improve Customer Service
Increase customer satisfaction by decreasing document processing time
Respond to customer requests quickly with prioritized work queues and time-sensitive alerts
Give customers instant answers by electronically viewing the status of their request from your desktop
Enhance Security and Compliance
Provide documented evidence of compliant procedures with detailed audit reports
Monitor compliance by tracking live document progress with continually updated activity reports
Ensure proper procedures are completed within set timeframes by receiving alerts showing stalled or inactive documents
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